Product

I am a new customer. Can I still try the underwear for 60 days?

As a new customer, you also benefit from our 60-day satisfaction guarantee: You can receive a qualified Period underwearTry the product risk-free and return it to us within 60 days, opened and worn. You can find more information in our [link to privacy policy/terms of sale]. Cancellation policy.

An item is shown as pre-order, what does that mean?

If a product is marked as pre-order, this means it is currently in production. It will be available in our warehouse on the specified date. prepared (For example: Pre-order 25.11 means that your order will be delivered on 29. (will be sent out in November).

Our products are in high demand. Pre-ordering our Period underwear By purchasing this product, you not only ensure its availability, but also help us avoid overproduction – all at an unbeatable price.

Important note: If an item in your order is marked as pre-ordered, the entire order will be shipped together three days after the pre-order date. We do this to reduce the environmental impact of shipping, as it is one of the biggest contributors to pollution. By shipping items together, we aim to minimize our carbon footprint.

This is my first purchase from Gotyu Underwear and I don't know my size yet.

Each product page has a size chart to help you find the right fit. We recommend that you check both the size chart and the product description.

Every product description states how the product fits (i.e., whether it runs large, small, or true to size). If a product is labeled as "runs small" and you are between sizes, it is generally better to choose the larger size.

For example: If the size chart recommends between M and L, but the product runs small, size L might be the better choice.

With bralettes, it is particularly important to pay attention to the size chart, as the support and cup size vary depending on the product.. Some of our bralettes are suitable up to a D cup, while others only offer support up to a B or C cup. The product description will help you find the best fit and support for each style.

If you're unsure which size to order, we recommend contacting our customer service via chat or email. We'll get back to you as soon as possible to help with your questions.

Furthermore, it is important to carefully consider a flexible measuring tape Measure yourself, especially for bralettes. Do not use an app! Follow the measurements on each product page to ensure the best fit. Taking the time to prepare by checking the size chart and contacting us if needed will help you avoid sizing issues.

If you need to exchange a product, you can do so within 30 days. However, please note that exchanges have a significant environmental impact and incur high costs for small businesses like ours. Therefore, we recommend that you choose your purchases carefully, especially during Black Friday when the temptation to take advantage of exciting offers and try new products is strong.

I am interested in your bralettes, which bralette is right for me?

Thank you for your interest in our bralettes! We are sure you will love them.

However, there are a few things to consider when choosing the perfect model for your needs.

The Aurora Bralette It's ideal for women with a cup size up to C. It's wire-free and offers light to medium support, making it a great choice for women with round or peach-shaped breasts. Plus, it gives you the feeling of not wearing a bra at all, which some women find incredibly comfortable.

However, if you don't like this feeling or have sagging breasts, we recommend the following instead: Maïa Bralette. For those with a larger cup size, sagging breasts, or who simply desire more support, the Maïa Bralette is perfect. It's a great blend of a traditional bra and a sports bra, offering the necessary support for cup sizes B to D. It's suitable for round, peach-shaped, or sagging breasts.

To find the right size, please refer to the size chart on the product page, as both The Maïa and Aurora bralettes have different size charts.. We've also included a helpful video showing you how to take your measurements correctly to get the best fit!

I am interested in your bralettes, which size should I order?

Here is a simple step-by-step guide to ensure you can take perfect measurements to find the best possible Gotyu bralette/bra.

Step 1: Find a long, flexible measuring tape

First, you'll need a long, flexible measuring tape. If you don't have one, you can use a piece of string or ribbon instead. If using string or ribbon, mark the desired length with a marker or a piece of tape, then use a ruler or a rigid measuring tape to measure the length of the string or ribbon up to that mark.

Step 2: Dress appropriately

Before taking your measurements, make sure you are wearing an unpadded underwire bra. Avoid bras with heavy padding or compression, such as sports bras, as these can lead to inaccurate measurements.

Step 3: Measure your underbust circumference

To determine your underbust measurement, place the measuring tape directly under your breasts. Make sure the tape is horizontal and snug, but not too tight or too loose. Round your measurement to the nearest whole number and write it down.

Write down this number.

Step 4: Measure your chest circumference

Next, measure around the fullest part of your bust to determine your cup size. Place the measuring tape straight across your back and round to the nearest whole number.

If your breasts have a sagging shape, position the measuring tape lower, near the nipples, to capture the entire area. If your breasts are uneven, measure from the fullest side to the middle of your back and double that number.

Write down this number.

In steps 3 and 4, make sure you don't measure too closely, as this could mess everything up..

Step 5: Find your cup size

Cup sizes vary by brand and country. To determine your size, subtract your underbust measurement from your bust measurement. Use the chart to find your correct cup size.

Step 6: See the size chart

Then use your cup size and underbust measurement to find your correct size in the size chart.

If you're between sizes, you can order one size larger for less support or one size smaller for more support. We usually recommend comparing this size to the size of your usual fitted t-shirt.

For example, if your size chart indicates you are between M and L, but you normally wear a tight-fitting top in size M, we recommend ordering size M.

Mine Period underwear It's expired – what should I do?

We understand your concerns and are here to help. Please note that Period underwear It works differently for every body.

Every person, every period, and every cycle is different, so it's important to find the right solution for you.

If it's your first time Period underwear If you are trying them out, we recommend that you first test them at home to see how well the absorbency you have chosen matches your menstrual flow.

Note that you should Period underwear You should change it when it feels wet, as the absorbent layers will then be full. sind.Sollte your Period underwear If the leakage occurs, there could be two possible reasons:

1. The absorbency you've chosen may not be sufficient for your flow. For example, if you've selected a model that can absorb up to three tampons' worth of blood, but your flow is heavier, you might need a higher absorbency.

2. In cases of particularly heavy bleeding, it may be necessary to... Period underwear to change more frequently throughout the day.

3. Make sure you have your Period underwear Wash them before using them for the first time!

If you suspect there is a problem with the product itself, please do not hesitate to contact our customer service at [email protected] Please contact us. We will get back to you as soon as possible. Please note, however, that response times may be slightly longer than usual during peak periods such as Black Month.

Return & Exchange

Can I exchange items purchased during Black Month?

We are pleased to announce that we have improved our returns process in time for Black Friday and the pre-Christmas season!

You now have 30 days to return a product. For returns or exchanges, please pay the shipping costs to our returns warehouse in Germany.bernehmen.Um To start your return, simply click here to use our returns portal. https://gotyu-underwear.com/a/returnzap.

If you have any questions or need help, you can reach us anytime at [email protected].

Please have the following information ready for prompt processing of your return:

• Order number

• Your name

• The email address you used for the order

We also recommend that you provide us with the tracking number for your return shipment. This will allow us to monitor the process and ensure a smooth return for you. :)

Please note that only unused and unworn products can be returned or exchanged. If you try on our products, especially the Period underwearPlease wear briefs or a thong.

What if I want to return items purchased during Black Month?

We are pleased to announce that we have improved our returns process in time for Black Friday and the pre-Christmas season!

You now have 30 days to return a product. For returns or exchanges, please pay the shipping costs to our returns warehouse in Germany.bernehmen.Um To start your return, simply click here to use our returns portal. https://gotyu-underwear.com/a/returnzap.

If you have any questions or need help, you can reach us anytime at [email protected].

Please have the following information ready for prompt processing of your return:

• Order number

• Your name

• The email address you used for the order

We also recommend that you provide us with the tracking number for your return shipment. This will allow us to monitor the process and ensure a smooth return for you. :)

Please note that only unused and unworn products can be returned or exchanged. If you try on our products, especially the Period underwearPlease wear briefs or a thong.

I'm a new customer, can I still try out the underwear for 60 days?

If you are visiting for the first time www.gotyu-underwear.com and/or www.gotyu-underwear.co.uk and/or www.us.gotyu-underwear.com When you make a purchase, you have the right to our 60-day risk-free trial for only 1 Period underwear to take advantage of it. You can find more information here. here.

Customer service

How quickly can customer service respond to my inquiries?

During Black Month, our customer service team will respond within 3 to 4 working days. We're doing our best to get back to you as quickly as possible. As you probably know, Black Friday is a very busy time. Our team is working hard to offer you high-quality products at the best prices while also providing first-class service.

Please provide as much information as possible in your initial message. This will help our team process your request more quickly. First and last name AND order number.

We will do our best to respond quickly, but if it takes a little longer, don't worry, we respond to every request without exception!

I made a mistake with my order, can I change it?

Once your order has been processed, No further changes are possible – neither adding or changing items nor adjusting the delivery option or shipping address. However, you can exchange or return the items if necessary.

If you notice an error, please send us an email as soon as possible.. We cannot guarantee that we will be able to change your order, but we will do our best.

Can I cancel my order?

Unfortunately, cancellation is no longer possible once your order has been processed. However, please send us an email as soon as possible, and we will do our best to help. If necessary, you can exchange or return the items later.

I found a better discount code. Can I ask customer service to apply it even though I have already placed an order with a different code?

Black Friday is full of surprises, and we're all looking for the best deal! Unfortunately, we can't change the discount code or the discount amount after you've completed your order.

Delivery

How long does my delivery take?

Depending on your location, delivery takes between 8 and 18 business days. We do our best to ensure you receive your orders as quickly as possible. Due to the high order volume during Black Month and the holiday season, these periods are particularly challenging for shipping services and fulfillment centers. Last year, only a small number of orders were affected by delays. At Gotyu, transparent communication is very important to us, so we will keep you updated on all developments.

There are items missing from my order. What should I do?

Depending on stock availability, your order may be shipped in multiple packages. Don't worry, our customer service team will inform you by email if this is the case. If you have any questions, you can reach us at any time at [email protected]

I placed several orders but only one arrived - why is this?

We usually ship orders in the order they are received. However, due to our warehouse logistics, there may sometimes be deviations.

So don't worry if your orders don't arrive in the correct order. You'll receive a tracking link for each order via email, so you can track its progress at any time.

Payments

What payment methods are available during Black Month?

You can pay as usual with PayPal, Klarna, or debit card. With PayPal, payment in 3 installments is possible, and with Klarna, you can pay the amount later.